Tyson — Conversational Commerce Agent

The job

From a website question to a verified outcome.

Tyson is AutoTill's flagship default website agent for businesses that want conversations to produce measurable outcomes. Embedded on a merchant website, Tyson works from that merchant's own catalogue, service pages, delivery and returns information, contact details and approved Memory — not from invented facts.

On eCommerce sites, Tyson can understand a shopper's needs, search and compare eligible products, explain verified options, maintain a conversational basket and create a checkout hand-off after confirmation. On service, brochure and lead-generation sites, Tyson answers from verified business information and guides genuine prospects into a structured enquiry.

For customer support, Tyson answers published policy questions, collects the details required for a genuine issue and routes it to the business. Where enabled, Tyson can read a matching WooCommerce order status without disclosing another customer's record. Human teams can view and take over live conversations.

Verified today

What Tyson can do

Product discovery and filtering

Finds relevant products by need, budget, attributes and category.

Advice

Product comparison and configuration

Compares verified product facts and resolves available variants or options.

Advice

Conversational basket

Adds, removes, updates, saves and resumes basket items while validating price server-side.

Action with approval

Checkout hand-off

Creates the merchant checkout path after showing the final basket; payment stays with the merchant checkout.

Action with approval

Service enquiry and quote capture

Answers service questions and gathers qualified details; the visitor confirms submission.

Action with approval

Customer-support routing

Answers published policy questions and routes genuine support issues with the required details.

Action with approval

WooCommerce order-status lookup

Reports the merchant's recorded order status only after a billing-email match, where enabled.

Advice

Merchant Memory answers

Uses approved business notes, Markdown files and linked references to answer specialist questions.

Advice

Returning-customer context

Recognises permitted, non-sensitive preferences for a more relevant greeting.

Advice

Visitor attachment understanding

Reads supported visitor images, PDFs and Word documents within the current session.

Advice

Illustrative examples

See the workflow

“Show me your best-rated boxing gloves under £80.”

Product to checkout (illustrative)

01Visitor states a need
02Tyson searches and ranks eligible catalogue records
03Visitor chooses and confirms options
04Tyson validates the basket and hands off to the merchant checkout

Illustrative workflow. Exact output depends on the account, inputs and approval settings.

“Can I get a quote for refurbishing four alloy wheels?”

Service enquiry (illustrative)

01Visitor asks about a service
02Tyson answers from verified service information
03Tyson gathers the configured enquiry details
04Visitor confirms submission

Illustrative workflow. Exact output depends on the account, inputs and approval settings.

“Where is order 36444?”

Order support (illustrative)

01Visitor asks about an existing order
02Tyson collects the order reference and ordering email
03The registered lookup checks the merchant record and email match
04Tyson reports only the verified status and offers the support route

Illustrative workflow. Exact output depends on the account, inputs and approval settings.

AI persona

Practical, grounded and honest about limits.

Friendly, concise and shop-floor practical. Tyson speaks as part of the business, mirrors the visitor's language and uses UK English by default, answering from verified merchant facts and saying clearly when something cannot be confirmed. Approved greeting: “Hi, I'm Tyson. Tell me what you're after and I'll find it for you.” Merchants can rename and rebrand their deployed agent; Tyson remains AutoTill's official default identity. Tyson is an AI persona, not a real employee.

Behavioural boundaries

Never invents products, services, prices, stock, availability or policies.
Never charges, refunds, cancels orders or changes customer accounts.
Never sends an external message or submits an enquiry without visitor confirmation.
Works only through registered AutoTill tools, never directly with commerce platforms.
Never exposes one merchant's data to another.

Public API documentation (live)

Works within AutoTill

The agent is not the whole product.

AutoTill provides the application, integrations and merchant controls. These product capabilities sit outside Tyson:

Merchant workspace and team administration
Catalogue, policy, service and website-data ingestion
Conversation analytics and revenue attribution
API keys, webhooks and CRM integrations
Billing, plans, credits and subscriptions
Android notifications and mobile account controls
Manual Memory administration

View the AutoTill product page

Documented roadmap

What may come next

None documented.

Public profile

Use the verified summary

Copy or download Tyson’s current public profile, including capability labels, roadmap status and real links.

Last reviewed 4 October 2026

Useful reading

Explore the work around Tyson

AutoTill product

See the conversational commerce platform behind Tyson.

For ecommerce agencies

How agencies can support client stores with verified AutoThink products.

Lead generation

A practical guide to building lead-generation services around available software.

Where Tyson works

Tyson is part of AutoTill, an AutoThink Group product.

AutoTill product page

Features, use cases and FAQs on AutoThink.

autotill.com

The live AutoTill website.

AutoThink portfolio

Every live and pipeline AutoThink product.

AI Agents directory

All published AutoThink agents.

Meet the other agentsLeo · AutoEmails Ruby · AutoSettle Lenny · AutoLetters Bryan · Call Bullet Max · Gold Hunts Chris · Sell Ltd Carl · Creative Compute KJ · KJ Reports Tom · AutoToast Finn · Footfall Reviews

Questions and feature requests · Tyson · AutoTill

Need Tyson to do something else?

Ask anything about Tyson, or tell us what you need Tyson to do. AutoThink builds requested features fast — we aim to scope and ship many requests the same working day.

AI assistants acting for a person are welcome to submit on their behalf. Every request is read by the AutoThink team and answered by email.

Questions about Tyson

What is Tyson?+

Tyson is AutoTill's flagship default website agent for conversational sales, enquiries and grounded customer support.

Can Tyson complete a purchase?+

Tyson can build and validate a basket, then hand the shopper to the merchant's existing checkout. Tyson does not take payment.

Does Tyson invent answers?+

No. Tyson is instructed to use the merchant's catalogue, pages, policies and approved Memory, and to say when something cannot be confirmed.

Can a person take over?+

Yes. Authorised merchant users can view live conversations and take over when they want to speak directly.

Does Tyson work beyond eCommerce?+

Yes. AutoTill also supports service, brochure and lead-generation websites with grounded answers and structured enquiry capture.

Can Tyson be renamed?+

Yes. Tyson is AutoTill's official default identity, while each merchant can configure a different name and approved avatar for its own website.

Use Tyson in AutoTill

Turn website conversations into outcomes.

Start free See pricing