New Services for Your Ecommerce Clients
As an ecommerce agency, your value extends beyond site design and launch. Clients increasingly require sophisticated tools that improve the customer journey and streamline operations. Adding new, technology-led services to your portfolio allows you to deepen client relationships and create additional monthly revenue streams. This involves moving from purely project-based work to ongoing management and optimisation retainers.
We provide the underlying products that enable you to offer these services. Focus areas include conversational commerce, where AI agents guide users through product discovery and basket building, and data integrity, where automated validation ensures customer information is accurate from the point of capture. By integrating these capabilities, you can deliver more effective ecommerce solutions that have a direct operational purpose for your clients.
Live Products for Ecommerce Agencies
AutoTill allows you to implement conversational shopping agents on client websites. These agents facilitate product discovery, assist with basket-building, and provide a supported handoff to the existing checkout process. AutoTill is designed for agency implementation and ongoing management, with available integrations for Shopify, a WordPress plugin, and a direct website embed option. This enables you to offer a managed conversational commerce service, optimising the agent's performance over time.
AutoPostcode addresses the common operational issue of poor data quality. You can use it to add UK address and data validation to client forms, particularly within the checkout or registration process. This helps to ensure cleaner customer data at the point of capture, which can assist with logistics and marketing accuracy. AutoPostcode is delivered via a REST API for custom builds or a WordPress plugin for simpler integration, making it a concrete enhancement for the websites you develop and maintain.
Implementation and Ongoing Management
Our products support two primary engagement models for agencies: implementation and delivery. For a tool like AutoPostcode, the work is typically a one-off implementation project. You integrate the API or plugin into the client's checkout flow, test it, and hand it over. This can be priced as a distinct project or part of a larger website build.
For a product like AutoTill, you can offer a more comprehensive service. This begins with implementation—installing the agent on the client's ecommerce platform—but extends into an ongoing delivery retainer. As part of a monthly service, you can analyse how customers interact with the shopping agent, refine its conversational flows, and report on its activity. This creates a valuable, recurring service that keeps you embedded with the client long after the initial website goes live.
Example Client Engagement: Conversational Commerce
An agency managing a client's Shopify store identifies an opportunity to improve the user experience for a large, complex product catalogue. The agency proposes a managed conversational commerce service built upon AutoThink's AutoTill product. The scope is defined with an initial setup fee and a subsequent monthly management retainer. The goal is to provide customers with a guided path to finding the right products.
During setup, the agency installs the AutoTill application and configures the agent with the client's branding and initial conversational paths based on best-selling product categories. Post-launch, the agency's monthly management work begins. Using the platform's analytics, the agency reviews user journeys and identifies points where the conversation could be improved. They adjust the agent's logic to better handle specific queries and add paths for new product lines, providing a summary of activities and observations in their monthly client report.
Planned Tools for Ecommerce Retainers
We are actively developing further tools to help ecommerce agencies expand their service offerings. AutoRedirect is a planned product designed for ongoing broken-link monitoring and redirect management. For agencies offering SEO or site maintenance plans, this presents an opportunity to add another layer of technical management to protect client rankings and user experience. A WordPress plugin is planned for this tool.
Additionally, AutoCookies is in development to assist with consent setup and maintenance for client sites. This tool is intended to be part of a comprehensive website care package, helping you manage the technical aspects of cookie consent banners. Please note that while it supports good practice, it does not constitute legal advice or guarantee compliance. We invite agencies to register their interest in these planned products to discuss how they might fit into future client retainers.
Discuss Your Agency's Use Case
The right combination of tools depends on your agency's model and your clients' specific commercial objectives. Whether you are looking to create productised services or deliver custom implementations, our focus is on providing the stable, documented software to make it possible. We do not offer a standard reseller programme; instead, we work with agencies to find a structure that aligns with the intended use case.
The next step is a direct conversation about your requirements. We can discuss the technical and commercial practicalities of our products, including pricing models such as setup fees and monthly retainers, and explore how they might fit within your existing client packages. Contact us to schedule a discussion about a specific agency or client opportunity.